How do I use PromosXchange Online Product Designer?
Welcome to the PromosXchange Online Product Designer. Our designer interface has professional-grade tools to make sure your brand is represented brilliantly across all […]
Frequently Asked Questions
What Artwork Files Do You Accept for Print?
🎨 What Artwork Files Do You Accept for Print? If you’re wondering, “What artwork files do you accept for print?”
Can you supply express custom promotional merchandise?
⚡ Need it Fast? We’ve Got You Covered. We understand that tight deadlines and last-minute events are part of the
What if I need help with my merchandise order?
❓What if I need help with my merchandise order? You’re in great hands — helping clients is what we do
Can I Get a Pre-production Product Sample?
If you’re asking yourself, “Can I get a pre-production sample?”, we’re more than happy to help with pre-production product samples
What credit cards do you accept?
For your convenience, PromosXchange accepts a wide range of credit cards ie. VISA, MasterCard and AMEX. For your security, we
Can you provide storage and fulfilment for my merchandise?
📦 Storage & Fulfilment Services Need help storing or distributing your branded merchandise? We’ve got you covered. If you’ve purchased
Does your business name appear on my credit card statement?
Yes if you have paid PromosXchange via credit card (VISA, MasterCard, AMEX or Diners) using our secure payment facility. Our
What payment fees should I be aware of?
PromosXchange aims to deliver superior services and products for your branding. In doing so, we request that you are aware
What are the fees for credit card payments?
For your convenience, we accept VISA, MasterCard and AMEX credit card payments. For all VISA and MasterCard credit card payments,
How do I pay via VISA, MasterCard or AMEX credit card?
For your security and convenience, PromosXchange does not handle your credit card details. Instead, we provide an automated secure online
Why don’t you have a lowest price guarantee?
💬 Why PromosXchange Might Not Be the Cheapest — And Why That’s a Good Thing Because your brand deserves more
Are There Limits to What I Can Imprint?
Are There Limits to What I Can Imprint? 🖨️ When it comes to imprinting promotional products, many clients ask the
How do I send my artwork?
You can send through your artwork by: 1. Clicking on the Get Quote button found on our website and choosing the file
Can I Use Copyright Material?
🎨 Artwork & Copyright Policy We’re here to make your merchandise look great — and also do the right thing
What branding services do you offer?
🎨 Full-Service Branding with PromosXchange PromosXchange is more than a promotional products company — we’re a fully integrated creative branding
Do you deliver outside Australia?
🌍 We Work With Global Brands — And Deliver Globally, Too At PromosXchange, we know that branding doesn’t stop at
What are your guarantee policies?
✅ Product Guarantee If you’ve received a faulty item, just let us know — we’ll work quickly to make it
Can I make changes or cancel my order once it has been placed?
🔄 Need to Make a Change to Your Order? At PromosXchange, we understand that sometimes things change — and we’ll
What are your hours of operation?
We are open and available via our phone 1800 776 667 AEST Monday – Friday 9AM to 5.00PM.Feel free to