PromosXchange is committed to the safety and well-being of our clients, staff, partners and community especially during this Covid-19 climate.…
Continue ReadingFrequently Asked Questions
What file formats do you accept for artwork submissions?
The following are the requirements for great quality print: 1. High resolution quality (300 dpi or better), camera-ready artwork. 2.…
Continue ReadingCan you supply express custom promotional merchandise?
The industry standard for production time of onshore branded promotional merchandise is usually 2-3 weeks. At PromosXchange, we realize that…
Continue ReadingWhat if I need help with my merchandise order?
With over 15 years in the industry, and a portfolio of thousands of brands including Big Brands, you can be…
Continue ReadingCan I get a pre-production product sample custom imprinted with my brand?
We always provide a virtual mock-up of how your design will look on a promotional item and only proceed with…
Continue ReadingWhat credit cards do you accept?
For your convenience, PromosXchange accepts a wide range of credit cards ie. VISA, MasterCard and AMEX. For your security, we…
Continue ReadingCan you provide storage and fulfilment for my merchandise?
If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise.…
Continue ReadingDoes your business name appear on my credit card statement?
Yes if you have paid PromosXchange via credit card (VISA, MasterCard, AMEX or Diners) using our secure payment facility. Our…
Continue ReadingWhat payment fees should I be aware of?
PromosXchange aims to deliver superior services and products for your branding. In doing so, we request that you are aware…
Continue ReadingWhat are the fees for credit card payments?
For your convenience, we accept VISA, MasterCard and AMEX credit card payments. For all VISA and MasterCard credit card payments,…
Continue ReadingHow do I pay via VISA, MasterCard or AMEX credit card?
For your security and convenience, PromosXchange does not handle your credit card details. Instead, we provide an automated secure online…
Continue ReadingWhy don’t you have a lowest price guarantee?
Because we don’t treat your brand like a cheap commodity. The most memorable and successful brands realise that branding be…
Continue ReadingAre there limits to what I can imprint?
The most memorable designs are almost always clean and simple. Think Apple, Nike, Ralph Lauren or NAB bank. A great…
Continue ReadingHow do I send my artwork?
You can send through your artwork by: 1. Clicking on the Get Quote button found on our website and choosing the file…
Continue ReadingCan I use copyright material?
By agreeing to imprint any submitted artwork, PromosXchange will not be held liable for any copyright infringement issue under any…
Continue ReadingWhat branding services do you offer?
PromosXchange is a fully integrated creative agency. Below is a list of branding services we provide: Merchandise With 10, 000+…
Continue ReadingDo you deliver outside Australia?
At PromosXchange we have a portfolio of global brands so we understand that business is international rather than just local.…
Continue ReadingWhat are your guarantee policies?
Service Response Guarantee – We guarantee to respond to your voicemail/email submission within 2 hours of submission (standard) or 30…
Continue ReadingCan I make changes or cancel my order once it has been placed?
Once we receive your order, we work swiftly to get the job fulfilled as quickly as we can. Any order…
Continue ReadingWhat are your hours of operation?
We are open and available via our phone 1800 776 667 AEST Monday – Friday 9AM to 5.00PM.Feel free to…
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