🎨 What Artwork Files Do You Accept for Print? If you’re wondering, “What artwork files do you accept for print?”…
Continue ReadingFrequently Asked Questions
Can you supply express custom promotional merchandise?
⚡ Need it Fast? We’ve Got You Covered. We understand that tight deadlines and last-minute events are part of the…
Continue ReadingWhat if I need help with my merchandise order?
❓What if I need help with my merchandise order? You’re in great hands — helping clients is what we do…
Continue ReadingCan I Get a Pre-production Product Sample?
If you’re asking yourself, “Can I get a pre-production sample?”, we’re more than happy to help with pre-production product samples…
Continue ReadingWhat credit cards do you accept?
For your convenience, PromosXchange accepts a wide range of credit cards ie. VISA, MasterCard and AMEX. For your security, we…
Continue ReadingCan you provide storage and fulfilment for my merchandise?
📦 Storage & Fulfilment Services Need help storing or distributing your branded merchandise? We’ve got you covered. If you’ve purchased…
Continue ReadingDoes your business name appear on my credit card statement?
Yes if you have paid PromosXchange via credit card (VISA, MasterCard, AMEX or Diners) using our secure payment facility. Our…
Continue ReadingWhat payment fees should I be aware of?
PromosXchange aims to deliver superior services and products for your branding. In doing so, we request that you are aware…
Continue ReadingWhat are the fees for credit card payments?
For your convenience, we accept VISA, MasterCard and AMEX credit card payments. For all VISA and MasterCard credit card payments,…
Continue ReadingHow do I pay via VISA, MasterCard or AMEX credit card?
For your security and convenience, PromosXchange does not handle your credit card details. Instead, we provide an automated secure online…
Continue ReadingWhy don’t you have a lowest price guarantee?
💬 Why PromosXchange Might Not Be the Cheapest — And Why That’s a Good Thing Because your brand deserves more…
Continue ReadingAre There Limits to What I Can Imprint?
Are There Limits to What I Can Imprint? 🖨️ When it comes to imprinting promotional products, many clients ask the…
Continue ReadingHow do I send my artwork?
You can send through your artwork by: 1. Clicking on the Get Quote button found on our website and choosing the file…
Continue ReadingCan I Use Copyright Material?
🎨 Artwork & Copyright Policy We’re here to make your merchandise look great — and also do the right thing…
Continue ReadingWhat branding services do you offer?
🎨 Full-Service Branding with PromosXchange PromosXchange is more than a promotional products company — we’re a fully integrated creative branding…
Continue ReadingDo you deliver outside Australia?
🌍 We Work With Global Brands — And Deliver Globally, Too At PromosXchange, we know that branding doesn’t stop at…
Continue ReadingWhat are your guarantee policies?
✅ Product Guarantee If you’ve received a faulty item, just let us know — we’ll work quickly to make it…
Continue ReadingCan I make changes or cancel my order once it has been placed?
🔄 Need to Make a Change to Your Order? At PromosXchange, we understand that sometimes things change — and we’ll…
Continue ReadingWhat are your hours of operation?
We are open and available via our phone 1800 776 667 AEST Monday – Friday 9AM to 5.00PM.Feel free to…
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What is PromosXchange’s loyalty program?
🏅 PromosXchange VIP Program – Built for Serious Buyers of Branded Merchandise At PromosXchange, we go beyond supplying products —…
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