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Category Archives: Ordering

Can I get a pre-production product sample custom imprinted with my brand?

We always provide a virtual mock-up of how your design will look on a product and only proceed with production once we have your approval. In addition, we can certainly provide a custom imprinted sample before production approval, usually at a cost, with the exception of qualified orders over $5000. The pre-production product sample option…
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Can you provide storage and fulfilment for my merchandise?

If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise. If you are a Black Room VIP member of ours, then you can store merchandise with PromosXchange up to 30 days complimentary from the date of completion of the order. If you require storage or…
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Can I make changes or cancel my order once it has been placed?

Once we receive your order, we work swiftly to get the job fulfilled as quickly as we can. Any order modifications or cancellations are possible only if the order data has not been transferred from Sales to Production within a 24 hour period. In cases where an order cancellation is possible, a 10% cancellation fee…
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How large will my logo/design be imprinted?

We always provide a virtual mock-up of how your design will look on a product including the imprint size. We will only proceed with production once we have your approval. Due to the nature of production, imprint areas might vary and be limited. Rest assured we will always double check to ensure your design is…
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What is GST and why do you charge it?

PromosXchange is a proprietary limited company registered for goods and service tax (GST) on our sales. Due to our high sales volume, we are required by law to add 10% GST to your order. Certain items might be GST free, for example exports, water etc. Please see ATO's GST free sales by clicking here.
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What are your hours of operation?

We are open and available via our phone 1800 776 667 AEST Monday - Friday 9AM to 5.00PM.Feel free to email us hello@promosxchange.com.au at any time and we promise get back to your enquiry within 2 business hours (standard) or 30mins (applicable to Black VIP Room members).
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How soon can I expect to receive my order once it is placed?

Production times vary. The production time listed below each item (if stated) is only an estimation. We can usually turnaround products/services quicker depending on our production schedule. Prior to placing your order, simply let us know your required deadline. In addition, we will also update you of the progress of your order after your order…
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Why should I choose PromosXchange?

These are just a few reasons to choose PromosXchange: Trusted by Big Brands - being a 100% Australian company with 10 years in the industry, a portfolio of thousands of big brands such as Telstra, Westpac and the Australian Government and professionally recognised by APPA (Australasian Promotional Products Association), you can be sure to trust…
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Do you have a warehouse?

We have multiple locations in Melbourne, Brisbane, Sydney and Southeast Asia like, China, Philippines and Singapore. As we not only have 10, 000+ products in our range but can also conceptualize unique made to order merchandise for your brand, please let our client service reps know the products you are interested in and we can…
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How is my custom merchandise pricing determined?

Our consultation is customised to your specifications and situation. Your all-inclusive PromosXchange price is mainly determined by: - the product/s you select - quantity in your order - the type of imprinting you require - total number of colours needed - production time - delivery location (applicable to merchandise) - your loyalty as per your…
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How do I know if my order delivery will be on schedule?

At PromosXchange, your estimated delivery date is of utmost importance to us. We would only take on your job if we're able to meet your stated delivery deadline upon placing your order. Here are a few important things you can do to ensure your order is on schedule: Please provide us with alternate contact details…
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How do I reorder merchandise?

Whether you are restocking an entire order or just need more custom merchandise, PromosXchange makes it quick and hassle free. If you are part of our exclusive Black VIP Room, you might even be eligible for a reorder discount. Our usual turnaround times will apply to your re-order but if you need them quicker, simply…
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How can I combine orders?

Combining your orders is the best way to save on your costs. If you are from a large organization, ask if your colleagues require branding and/or merchandise as we will be able to consolidate your order and offer you a bulk reduced price. Call us toll-free at 1800 776 667 to combine your orders now.
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How do I get a promotional product quote?

Get a promotional product quote We make it easy for you to get a quote for your promotional product order - 1. Click on the Get in Touch found onĀ our website and choose the file to upload along with specific notes and imprint instructions as per your decoration preferences. 2. Add the products you're interested…
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Can I pay with a cheque or purchase order (PO)?

You can pay via cheque. For payment via cheque, simply refer to payment details found at the bottom of your invoice. You can pay via purchase order (PO) if approved for credit (generally for large institutions like schools, government agencies and multi-national corporations). If your PO request is approved, you'll need to ensure the invoice…
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When will I receive my merchandise order?

For most apparel like custom tees, standard delivery within the metro Sydney, Brisbane, Adelaide, Canberra and all areas in Victoria is usually 2 weeks from the time you place your order to the time it arrives at your door. For custom products originating offshore, please check the delivery lead time with us. Please let us…
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What happens after I place my custom merchandise order?

Each promotional product order is reviewed by the PromosXchange production team to make sure your design is perfect for imprint on the right product. We'll review your design and fix any design problems including colour contrast, design alignment, font size and more. For every order, large or small, you'll get an email with a picture…
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What is the minimum quantity I need to order at any one time?

The minimum order for each product differs from each item and the imprint you require. Apparel & caps: Minimum quantity is 25. Other promotional products: please see in each product listing in our product catalogue. Your order total will need to be at least $500 per invoice. *The exception to the above is direct to…
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