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PromosXchange Enquiry Form
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Promotional Merchandise | Promotional Branding
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Delivery and Returns
Overruns/Underruns
What if I have a problem with my merchandise order?
Can you provide storage and fulfilment for my merchandise?
Do you deliver outside Australia?
Do you cover all delivery costs for returns?
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Design
What file formats do you accept for artwork submissions?
Can I get a pre-production product sample custom imprinted with my brand?
Are there limits to what I can imprint?
How do I send my artwork?
How large will my logo/design be imprinted?
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Frequently Asked Questions
What file formats do you accept for artwork submissions?
Can you supply express custom promotional merchandise?
What if I have a problem with my merchandise order?
Can I get a pre-production product sample custom imprinted with my brand?
What credit cards do you accept?
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Imprint Options & Processes
What file formats do you accept for artwork submissions?
Can I get a pre-production product sample custom imprinted with my brand?
Are there limits to what I can imprint?
Can I use copyright material?
How do I know the Pantone Colour that will match?
Read more
Loyalty and Rewards
What are the different status levels in PromosXchange’s loyalty program and how do I reach them ?
What do I get for referring someone to you?
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Ordering
Can I get a pre-production product sample custom imprinted with my brand?
Can you provide storage and fulfilment for my merchandise?
Can I make changes or cancel my order once it has been placed?
How large will my logo/design be imprinted?
What is GST and why do you charge it?
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Partnerships
How do I get sponsorship from PromosXchange?
How do I become a vendor with PromosXchange?
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Payment
What credit cards do you accept?
Does your business name appear on my credit card statement?
What payment fees should I be aware of?
What are the fees for credit card payments?
How do I pay via VISA, MasterCard, AMEX or Diners credit card?
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Pricing
Why don’t you have a lowest price guarantee?
What is GST and why do you charge it?
How much is it?
Why do I need to be consulted before I receive a quote?
How do I get a quote?
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Products and Sizing
Can you supply express custom promotional merchandise?
Can you provide storage and fulfilment for my merchandise?
Can I make changes or cancel my order once it has been placed?
How large will my logo/design be imprinted?
What industries do PromosXchange deal with?
Read more
Samples
Can I get a pre-production product sample custom imprinted with my brand?
Why do I need to be consulted before I receive a sample?
Do I have to pay for delivery of a sample?
How do I order blank product samples?
Can I get a product sample?
Read more
