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Category Archives: Imprint Options & Processes

What file formats do you accept for artwork submissions?

The following are the requirements for great quality print: 1. High resolution quality (300 dpi or better), camera-ready artwork. 2. All required fonts should be included with your art file and/or imprint instructions. 3. Software Application Files saved in any of the following applications are acceptable (PC compatible format): Illustrator File .AI Vector Art File…
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Can I get a pre-production product sample custom imprinted with my brand?

We always provide a virtual mock-up of how your design will look on a product and only proceed with production once we have your approval. In addition, we can certainly provide a custom imprinted sample before production approval, usually at a cost, with the exception of qualified orders over $5000. The pre-production product sample option…
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Are there limits to what I can imprint?

The most memorable designs are almost always clean and simple. Think Apple, Nike, Ralph Lauren or NAB bank. A great designer will design your logo/message with simplicity and ease of transferrability in mind. Due to the nature of production, certain designs are not ideal for imprint, for example: - Multiple coloured designs on certain merchandise…
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Can I use copyright material?

By agreeing to imprint any submitted artwork, PromosXchange will not be held liable for any copyright infringement issue under any circumstance. PromosXchange does not take any responsibility in obtaining permission for reproduction of logos with patents, trademarks and copyrights. We are unable to accept Greek letters as artwork files (these are considered as licensed artworks)…
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How do I know the Pantone Colour that will match?

PromosXchange can match your logo and/or artwork colour(s) to a Pantone colour(s). Simply let us know the pantone colour by viewing the following Pantone Matching System Colour Chart here. Our in-house graphic designers can also go over your design and recommend the best colour for your project. To request a colour match, give us a…
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How do I care for custom printed apparel?

At Promosxchange, we ensure that all are garments are from the best manufacturers, undergo high quality control standards, have fabrics ideal for custom printing and preshrunk (to reduce further shrinkage in the wash). Beyond this, it's imperative that you know the art to washing (and drying) custom printed apparel. Here are a few tips we…
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Do you sell celebrity merchandise?

We are happy to customise merchandise with your required branding as long as you have copyright to do so. For example, if you require custom Chris Brown merchandise, you will need to send us a copy of your copyright license to do so.
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How do you match my ink colours?

PromosXchange can match your logo and/or artwork colour(s) to a Pantone or CMYK colour(s) that will contrast well with your product colour. Our in-house graphic designers will take the time to go over your design and recommend the best colour for your promotional product order. To request a colour match, give us a call at…
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How can my photo design be printed on apparel?

PromosXchange offers three different options when it comes to printing photographs on apparel such as a t shirt. It's best to call us toll-free at 1800 776 667 when you're trying to decide which option to choose. We'll can talk you through which the option that would look best for your specific artwork and preferred…
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