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Category Archives: Products and Sizing

Can you supply express custom promotional merchandise?

The industry standard for production time of onshore branded promotional merchandise is usually 2-3 weeks. At PromosXchange, we realize that at times you might require express promotional merchandise to meet tight deadlines or unexpected events. That is why we offer express production time options as quick as 24 hours. We recommend that you submit the…
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Can you provide storage and fulfilment for my merchandise?

If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise. If you are a Black Room VIP member of ours, then you can store merchandise with PromosXchange up to 30 days complimentary from the date of completion of the order. If you require storage or…
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Can I make changes or cancel my order once it has been placed?

Once we receive your order, we work swiftly to get the job fulfilled as quickly as we can. Any order modifications or cancellations are possible only if the order data has not been transferred from Sales to Production within a 24 hour period. In cases where an order cancellation is possible, a 10% cancellation fee…
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How large will my logo/design be imprinted?

We always provide a virtual mock-up of how your design will look on a product including the imprint size. We will only proceed with production once we have your approval. Due to the nature of production, imprint areas might vary and be limited. Rest assured we will always double check to ensure your design is…
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What industries do PromosXchange deal with?

We are a B2B (business to business) branding service provider. We work primarily with professional service companies, non-profits and government entities. The branding situation for most entities is identical i.e. the quest for focus and clarity being at the core with a desire to differentiate from your competitors. At PromosXchange, we call this differentiation the…
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What is the minimum quantity I need to order at any one time?

The minimum order for each product differs from each item and the imprint you require. Apparel & caps: Minimum quantity is 25. Other promotional products: please see in each product listing in our product catalogue. Your order total will need to be at least $500 per invoice. *The exception to the above is direct to…
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Can you create a custom product based on my idea?

If you don't see the exact item you're looking for or if you have a novel product idea, call PromosXchange at 1800 776 667. We are often able to special order your product or custom make your product offshore. Simply let us know your specifications and even better, send us a picture of the item.…
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How do I find the right apparel size?

Struggling to decide between a medium and a large? Curious about the fit of the apparel you want? Then check out PromosXchange's apparel sizing charts found on each product listing page. If there is no size chart available for your apparel, or if you have any other questions about the clothing you want, simply call…
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How do I choose the right product?

The perfect design is only as good as the product it's imprinted. We offer 10, 000+ products in a variety of colours and styles for you to choose from. Check out our online promotional product catalogue for all the details. In addition, we can custom create products only limited by your wildest ideas. We can…
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Do you do product back orders?

If a product is out of stock, a PromosXchange client representative will notify you as soon as possible and ask if you would like a replacement product. Out of stock orders will be cancelled unless you request a replacement item is requested.
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Can you send me a hardcopy catalogue?

We have over 10, 000+ promotional products and specialise in conceptualizing unique made to order merchandise items. In order to ensure that you have access to the most current styles, prices, sizes, and overall selection, we do not publish a hardcopy catalogue. We welcome you to browse our online catalogue with minimum order quantities stated…
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