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Category Archives: Design

What file formats do you accept for artwork submissions?

The following are the requirements for great quality print: 1. High resolution quality (300 dpi or better), camera-ready artwork. 2. All required fonts should be included with your art file and/or imprint instructions. 3. Software Application Files saved in any of the following applications are acceptable (PC compatible format): Illustrator File .AI Vector Art File…
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Can I get a pre-production product sample custom imprinted with my brand?

We always provide a virtual mock-up of how your design will look on a product and only proceed with production once we have your approval. In addition, we can certainly provide a custom imprinted sample before production approval, usually at a cost, with the exception of qualified orders over $5000. The pre-production product sample option…
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Are there limits to what I can imprint?

The most memorable designs are almost always clean and simple. Think Apple, Nike, Ralph Lauren or NAB bank. A great designer will design your logo/message with simplicity and ease of transferrability in mind. Due to the nature of production, certain designs are not ideal for imprint, for example: - Multiple coloured designs on certain merchandise…
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How do I send my artwork?

You can send through your artwork by: 1. Clicking on the Get in Touch button found on our website and choosing the file to upload along with specific notes and imprint instructions as per your decoration preferences. 2. Adding the products you're interested in from our store and choose the file to upload along with specific notes…
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How large will my logo/design be imprinted?

We always provide a virtual mock-up of how your design will look on a product including the imprint size. We will only proceed with production once we have your approval. Due to the nature of production, imprint areas might vary and be limited. Rest assured we will always double check to ensure your design is…
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What if I don’t like the design you have come up with?

We’re fortunate enough to rarely have to deal with this situation as we have a team of highly skilled designers. If it comes up, the simple answer is that we will work on it until you love it. Just be sure to give us clear specification on exactly what you are after as design can…
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What sort of proof do I get before you imprint on products?

Once you place your order, PromosXchange's in-house graphic designers will review your design thoroughly to ensure it's prepared for high quality print. Once we have completed our rigorous review process, we will email you a virtual mock-up proof showing the detailed design as we plan to imprint it on the selected product. After your corrections…
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How do I get design assistance?

Most of your design questions can be answered by our client service representatives. Call us at 1800 776 667, Mon-Fri, 9am-5pm AEST, submit your order inquiry by clicking on Get in Touch on our website or email hello@promosxchange.com.au with your full details. There is absolutely no charge for a design consultation.
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