What are your guarantee policies?

Service Response Guarantee – We guarantee to respond to your voicemail/email submission within 2 hours of submission (standard) or 30 minutes for VIPX Black members or you will receive $25 credit on your order.

Product Guarantee – If you have received a faulty product, please let us know and we’ll work towards fixing it. The returns period varies depending on your loyalty status. Please click here to find out more. You’ll be hard pressed finding such liberal returns policy elsewhere as the industry standard for customized products dictates a No Return-No Refund policy.

Happiness Guarantee – Our experienced Sales and Customer Service reps have been trained to ensure you receive the personalised service you deserve so that you’re 200% happy with us.

With all that we have to offer, yes you guessed it, we aren’t the cheapest in the industry but you might be surprised at how affordable we can be to loyal clients.