Every effort will be made to ship exact quantities. For decorated goods, we account for a 2% overrun or underrun…
Continue ReadingDelivery and Returns
Can I pick-up my order?
Our production facilities are strategically located across Australia and, for certain items, internationally. We offer complimentary standard delivery and the…
Continue ReadingWhat if I need help with my merchandise order?
With over 15 years in the industry, and a portfolio of thousands of brands including Big Brands, you can be…
Continue ReadingCan you provide storage and fulfilment for my merchandise?
If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise.…
Continue ReadingDo you deliver outside Australia?
At PromosXchange we have a portfolio of global brands so we understand that business is international rather than just local.…
Continue ReadingDo you cover all delivery costs for returns?
Yes, we cover all delivery costs for all approved returns that fall within our complimentary delivery range for our VIPX…
Continue ReadingWhy do you have such a liberal returns policy?
Trust is one of our core values at PromosXchange. With our liberal returns policy, we hope to build trust with…
Continue ReadingAre there restocking fees for product returns?
There are no re-stocking fees for all approved product returns.
Continue ReadingWhy does PromosXchange request pictures of faulty products for returns?
Due to our liberal return philosophy, we have an internal auditing procedure where pictures of faulty products enable us to…
Continue ReadingDo I need a receipt from my purchase to make a return?
Your invoice number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able…
Continue ReadingHow do I make a return?
Need to return a faulty item? There are 4 ways: – Click the black “Get in Touch” found on our…
Continue ReadingWhat is your returns policy?
We handle returns on a case-by-case basis with the ultimate objective of excelling our client’s expectations. We wholeheartedly stand behind…
Continue ReadingWhat are your delivery options?
Promosxchange offers three Merchandise Delivery Options – all with free delivery Ensuring that you receive your products within your specified…
Continue ReadingCan you deliver to an international location?
PromosXchange can ship outside of Australia. Simply let us know your full destination address upon placing your order and we…
Continue ReadingHow do I know if my order delivery will be on schedule?
At PromosXchange, your estimated delivery date is of utmost importance to us. We would only take on your job if…
Continue ReadingWhat if I have an issue with my order?
We’re more than happy to help. Please call PromosXchange at 1800 776 667 if you have a question or are…
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