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Category Archives: Delivery and Returns

Overruns/Underruns

Every effort will be made to ship exact quantities, however on decorated goods, a 2% overrun or underrun is considered fulfilment of all orders. However, you will not be charged for any overruns. Any underrun of more than 2% we will apply credit to your account though this is rare.
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What if I have a problem with my merchandise order?

With over 10 years in the industry, a portfolio of thousands of brands including Big Brands and professionally recognised by APPA (Australasian Promotional Products Association), you can be assured that we will work hard to fix any problem that you might have with your merchandise order. We have a liberal returns philosophy that is unheard…
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Can you provide storage and fulfilment for my merchandise?

If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise. If you are a Black Room VIP member of ours, then you can store merchandise with PromosXchange up to 30 days complimentary from the date of completion of the order. If you require storage or…
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Do you deliver outside Australia?

At PromosXchange we recognise that business is now global rather than just local. We can certainly deliver outside Australia to selected locations. Please let your client service rep know the delivery details at the time of ordering for more information. Please be advised that delivery charges will depend on the product for shipping and delays…
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Do you cover all delivery costs for returns?

Yes, we cover all delivery costs for all approved returns that fall within our complimentary delivery range for our Black VIP Room members. One way delivery cost is covered for our Waiting Room and Red Room members where delivery falls into our complimentary range. Please call 1800 776 667 to find out more.
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Why do you have such a liberal returns policy?

Trust is one of our core values at PromosXchange. With our liberal returns policy, we hope to build trust with our valued clients and create a long term nurturing relationship with them. Standing behind what we sell is a big part of our branding. We think many clients including big brands choose us because they…
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How do I make a return?

Need to return a faulty item? There are 4 ways: - Click the black "Get in Touch" found on our website and complete your details including item fault type and related pictures. - Email hello@promosxchange.com.au - Contact your client rep. - Give us a call on 1800 776 667 and we'll be happy to help.
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What is your returns policy?

We handle returns on a case-by-case basis with the ultimate objective of excelling our client's expectations. We wholeheartedly stand behind our goods and services and want our valued clients to be happy with them. If we haven't got the product or service right, then we'll always do our best to take care of you as…
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What are your delivery options?

Promosxchange offers three Merchandise Delivery Options – all with free delivery Ensuring that you receive your products within your specified timeline is of utmost importance to us. We offer three fast delivery options through TNT, Australia Post and Fastway. Two-Week Standard Delivery Standard promotional products usually arrive at your door within 14 business days unless…
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Can you deliver to an international location?

PromosXchange can ship outside of Australia. Simply let us know your full destination address upon placing your order and we will be more than happy to work with you. For certain reasons, we might not be able to ship to certain destinations. We apologize in advance if this is the case.
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How do I know if my order delivery will be on schedule?

At PromosXchange, your estimated delivery date is of utmost importance to us. We would only take on your job if we're able to meet your stated delivery deadline upon placing your order. Here are a few important things you can do to ensure your order is on schedule: Please provide us with alternate contact details…
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What if I have an issue with my order?

We're more than happy to help. Please call PromosXchange at 1800 776 667 if you have a question or are dissatisfied with your order for any reason. We're available Mon-Fri, 9am-5pm AEST at 1800 776 667. Our aim to give you 200% client excellence in terms of our service. Every situation is unique, but generally,…
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