Overruns/Underruns
📦 Order Quantities – Bulk Promotional Products & Custom Merchandise When you order bulk promotional products or custom branded merchandise, […]
Delivery and Returns
Can I pick-up my order?
🚚 Delivery Information – Promotional Product Shipping Australia-Wide We’ve designed our delivery process to make ordering custom branded merchandise and
What if I need help with my merchandise order?
❓What if I need help with my merchandise order? You’re in great hands — helping clients is what we do
Can you provide storage and fulfilment for my merchandise?
📦 Storage & Fulfilment Services Need help storing or distributing your branded merchandise? We’ve got you covered. If you’ve purchased
Do you deliver outside Australia?
🌍 We Work With Global Brands — And Deliver Globally, Too At PromosXchange, we know that branding doesn’t stop at
Do you cover all delivery costs for returns?
Yes, we cover one way delivery costs for all approved returns that fall within our complimentary delivery range for our
Why Does PromosXchange Offer Such a Liberal Returns Policy?
🔄 Because trust is everything. At PromosXchange, one of our core values is building long-term, honest relationships with our clients —
Are there restocking fees for product returns?
💰 Nope — not with us! At PromosXchange, we believe in making returns as fair and stress-free as possible. That’s
Why does PromosXchange request pictures of faulty products for returns?
📸 At PromosXchange, we offer one of the most liberal and client-friendly returns policies in the industry. To maintain that level
Do I Need A Receipt To Make a Return?
🧾 Not necessarily — but it definitely helps! To process a return as quickly as possible, we recommend providing your
How do I make a return?
Need to return a faulty item? There are 4 ways: – Click the black “Get in Touch” found on our
What is your returns policy?
If you’ve received a faulty item, simply get in touch with our team — we’ll work quickly to resolve the
What are your delivery options?
🚚 At PromosXchange, we know timing is everything — especially when it comes to event merchandise, campaign launches, or last-minute activations.
Can you deliver to an international location?
At PromosXchange, we understand that many of our clients operate globally — which is why we offer international shipping for
How do I know if my order delivery will be on schedule?
At PromosXchange, your estimated delivery date is of utmost importance to us. We would only take on your job if
What if I have an issue with my order?
We’re more than happy to help. Please call PromosXchange at 1800 776 667 if you have a question or are