We handle returns on a case-by-case basis with the ultimate objective of excelling our client’s expectations. We wholeheartedly stand behind our goods and services and want our valued clients to be happy with them. If we haven’t got the product or service right, then we’ll always do our best to take care of you as our client. Our philosophy is to maintain a 200% client service excellence so we deal with our clients fairly and reasonably; in return we hope they will be fair and reasonable with us as well. This is why more than three quarter of our clients keep coming back and big brands trust us. Returns can be made if there is a fault in the product or service. The returns period varies according to your membership level up to unlimited period if you are a Black VIP Room member with PromosXchange. You would be hard pressed to find another who delivers like we do in an industry of custom branded products. We simply request that the faulty item you wish to return is in its original condition and has not been used or altered.

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