Your invoice number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways, though we might have to ask you for more information so we can better assist with your request.
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Overruns/Underruns
Every effort will be made to ship exact quantities, however on decorated goods, a 2% overrun or underrun is considered…
Continue ReadingCan I pick-up my order?
Depending on the type of merchandise, production can take place Australia wide or even offshore. We do offer complimentary delivery…
Continue ReadingWhat if I need help with my merchandise order?
With over 15 years in the industry, and a portfolio of thousands of brands including Big Brands, you can be…
Continue ReadingCan you provide storage and fulfilment for my merchandise?
If you have purchased merchandise from PromosXchange, we certainly can help you with the storage and fulfilment of such merchandise.…
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