At PromosXchange, we believe great business is built on more than just good products — it’s about community, purpose, and protecting the planet. We have a solid 20 year record of trading ethically and in an eco friendly way. We’re trusted by major brands, multinational corporations, and government agencies. Our Ethical & Eco (E&E) Code reflects what we stand for and how we work, every step of the way.
Our Values at a Glance
- Eco-first always
For 20 years, we’ve championed sustainable choices — from offering reusable and biodegradable products to reducing plastic and waste. We collaborate with suppliers, support environmental causes, and promote local, low-impact production. Through smart tech, digital practices, and recycling initiatives, we’re constantly finding new ways to reduce our footprint and give back to the planet. - Zero tolerance for exploitation
We do not tolerate child labour, forced labour, unsafe conditions, or human trafficking. We only collaborate with partners who uphold safe, fair, and respectful working environments. - Great relationships, not just transactions
We value genuine, long-term relationships built on shared values. We aim to collaborate with suppliers and clients who align with our ethical and environmental standards — and we’re committed to protecting those partnerships. Our business is grounded in trust, not shortcuts. We encourage thoughtful purchase decision-making that considers sustainability and fair practices, knowing that true value goes beyond the lowest price. - Proudly aligned with Australian values
As a 100% Aussie company, we uphold and comply with all relevant local laws — from work standards to privacy and environmental regulations. Compliance isn’t a checkbox for us— it’s a commitment to integrity, fairness, and responsibility in everything we do. We support economic patriotism and encourage our clients to choose local production where possible to support community resilience and reduce environmental impact. - Let’s play fair
We’re happy to share our ethical journey — but not at the cost of our people or our business. We’re mindful that many organisations work with multiple partners, and we value openness and clearly defined boundaries to support fair and respectful partnerships. We do not tolerate the misuse of our policies, nor do we disclose sensitive information that could compromise our people’s well-being or privacy, our intellectual property, or lead to poaching or unethical competitive behaviour.
Our Expectations for Supplier Partners
As a valued partner, we request that you review and adhere to the following key principles as part of our collaboration:
- Legal Compliance: Operate in full compliance with applicable laws and regulations, and no involvement in modern slavery, forced labour, child labour, or human trafficking.
- Fair Labour Practices: Treat all workers with dignity and respect, ensuring fair wages, benefits, and working conditions. Employment must be voluntary, with no tolerance for discrimination or abuse.
- Health, Safety, and Environment: Maintain a safe and healthy working environment and comply with environmental standards, adopt sustainable practices, and minimise any negative impact.
- Quality Assurance: Products must meet high standards of quality, with robust quality control and assurance procedures in place throughout the manufacturing process.
Ethical Practices
- Compliance: Suppliers must comply with all applicable laws, ethical standards, and this Code of Expectations.
- Accountability: Suppliers must implement due diligence processes to identify and mitigate risks, including those related to modern slavery and unethical sourcing.
Sustainability Commitment
PromosXchange values environmental responsibility and encourages Supplier Partners to support sustainable practices. This includes reducing waste, and adopting biodegradable alternatives.
Staying in Sync
We will periodically assess suppliers’ alignment with this Code. We may request supporting documentation, review supplier practices, or conduct scheduled visits—potentially in collaboration with independent third-party reviewers. If concerns arise or there’s a lack of commitment to meaningful improvement — we will be obliged to reconsider the partnership.
PromosXchange Eco Pledge
Because better choices today build a better tomorrow.
We take seriously our responsibility to reduce waste, lower our carbon footprint, and continuously improve our practices—one mindful step at a time.
Extending Our Eco-Friendly Product Range
Eco isn’t a trend for us—it’s been part of our DNA since the beginning. We’re proud to offer a growing range of products that reflect our values and support those of our clients.
- Planet-Friendly Products
Our range continues to expand with reusable, biodegradable, compostable, and renewable options—from bamboo utensils and wheat-fibre tech accessories to recycled notebooks and compostable cups. - Less Plastic, More Purpose
We’re prioritising recycled, recyclable, and biodegradable alternatives to plastic in our packaging—choosing options that reduce waste without sacrificing functionality. We also encourage low-waste packaging solutions that align with our clients’ sustainability goals. - Designed for Reuse
Our focus is on products that are useful and long-lasting—like natural-fibre tote bags, stainless steel drinkware, and eco-conscious lunch containers—minimising waste while maximising everyday value. - Small Swaps, Big Impact
Even simple shifts—like choosing a wheat-straw pen over a plastic one—can create meaningful change across entire campaigns. We’re here to make those choices simple, impactful, and aligned with our clients’ brands.
Accelerating Awareness Through Partnerships
Sustainability isn’t something we do alone. We’re stronger—and more effective—when we work together.
- Raising the Bar with Suppliers
We collaborate with our partners to improve practices across the supply chain, encouraging ethical sourcing, better materials, and low-impact production. - Client Education
We guide our clients in making informed choices—highlighting the environmental benefits and costs behind more sustainable solutions, so they can act with confidence. - Backing Nature Initiatives
We proudly support reforestation and wildlife protection efforts, and where possible, offer pro bono or lower cost promotional support to environmental non-profits working hard to protect our planet. - Championing Local & Low-Emission Production
We advocate for bulk batching, local manufacturing, and Australian-based printing to reduce transport emissions while supporting local industry.
Using Innovation to Reduce Our Carbon Footprint
We’re embracing smart technology and streamlined systems to lighten our environmental impact without slowing us down.
- Digital Over Print
We encourage digital over print—whether it’s product proofs, catalogues, or presentations—cutting back on paper waste and carbon-heavy shipping. - Smarter Work
With virtual meetings and automated systems (lighting, climate control, and devices), we reduce energy usage and unnecessary emissions across our operations. - Eco-Conscious Printing & Digital Tools
We offer low-impact printing methods and eco-friendly materials. Our digital systems simplify workflows, reduce paper trails, and support cleaner, faster processes. - Web-to-Print for Efficiency
We’re aiming to shift to web-to-print platforms with seamless online ordering—reducing unnecessary resource use.
Reducing Waste Wherever We Can
We’re committed to cutting waste across the board—from production to delivery.
- On-Demand Printing
We aim to only print what’s needed, when it’s needed—eliminating bulk overruns and reducing leftover materials. - Efficient Resource Use
We minimise duplication, consolidate shipments, and opt for lower-impact materials to make every step in our process cleaner and leaner. - Production Without Excess
By working closely with suppliers, we produce to actual demand—avoiding the pitfalls of overstocking and the waste it often creates. - Responsible Recycling & Reuse
We prioritise recycling, especially for e-waste and outdated stock. Usable surplus is donated or repurposed for research and development. - Encouraging Reusables
We promote products designed to stick around—like travel flasks, reusable lunchware, and eco packaging that reduce dependence on single-use alternatives.
Our Ethical Promise
We’re committed to building a fairer, more collaborative promotional products industry—working within the resources available to us to take meaningful steps that reflect care, responsibility, and respect throughout our entire supply chain.
- Actively addressing modern slavery risks
While we’re not required to report under the Modern Slavery Act, we voluntarily align with its principles. We’re continuously working to identify, assess and reduce risks of exploitation across our supply chain. - Value for money
Ethical processes including sustainability and fair working conditions are part of how we define value for money to our clients. - Protecting what matters
We safeguard our people, our suppliers, and our community from misuse — including poaching, pressure, or any form of opportunistic behaviour. Relationships built on trust, care and mutual respect are at the heart of how we work. - Supporting for change
We aim to use our influence to help shift our industry toward a better future, educating our people about ethical sourcing and responsible business. We partner with like-minded organisations and support causes that advance sustainability and uplift underrepresented communities. As part of this commitment, we offer pro bono or reduced-cost promotional products, where possible, to non-profits supporting disadvantaged groups—helping them extend their reach and amplify their message with impact.
A Shared Responsibility
Our clients trust us to deliver ethically. Our suppliers help make that possible. By working together, we create a supply chain built on integrity, collaboration, and positive impact.
Mutual Integrity & Respect
At PromosXchange, we believe strong partnerships are built on mutual integrity, respect, and a shared sense of purpose. We’re proud of our ethical and environmental commitments and ask that our Code be upheld in ways that support our people, suppliers, and trusted relationships. This includes avoiding any actions that might compromise confidentiality, misrepresent our values, or seek unfair advantage. We value collaboration grounded in respect and goodwill, and if at any point those principles seem out of sync, we may take time to reassess the partnership to ensure we’re aligned moving forward.
Use Of This Code
This Code reflects our values and is not intended for redistribution, reproduction, or third-party use without our written consent. We ask all partners to respect its integrity.