We respect that you have questions and need a response promptly. As part of our customer service guarantee, we promise to never leave you hanging around waiting for a phone call or email from us. If one of our representatives is unable to reply to you, we will be sure to put you in touch with another representative. If we do not respond to your enquiry within 2 hours of your submission via a voice mail message or an email within our business hours, simply let us know and you will receive a $25 credit on your order. if you are a Black VIP Room member, we promise to respond to you within 30 minutes of your email or voice mail submission.
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