How soon will I receive my merchandise order?

⏱️ We know timing matters — especially when it comes to events, campaigns, or tight marketing deadlines. That’s why we do our best to deliver your custom promotional merchandise as quickly and efficiently as possible.


📦 Estimated Turnaround Times for Branded Merchandise

Production times for branded merchandise vary depending on the product, branding method, and quantity. The estimated production timeframe (if listed) under each item is a general guide only.

In many cases, we can deliver faster than advertised — depending on our current schedule, your required deadline or your membership level.


🚀 Need It Urgently? Just Let Us Know

If you have a specific event date or deadline, let us know before placing your order. We offer:

  • Express merchandise production on selected items


  • Priority scheduling where possible


  • Honest, upfront timeframes to help you plan with confidence


Our team will recommend the best turnaround option to suit your needs.


📬 You’ll Be Kept in the Loop

Once your order is confirmed, we’ll keep you updated throughout the process:

  • ✔️ Production progress updates


  • ✔️ Notification when your items are dispatched


  • ✔️ Tracking information where available



📞 Have a date in mind or need advice on merchandise delivery timelines?
Contact our team on 1800 776 667 or email hello@promosxchange.com.au — we’re here to help you meet your deadline with confidence.