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What if I have a problem with my merchandise order?

With over 10 years in the industry, a portfolio of thousands of brands including Big Brands and professionally recognised by APPA (Australasian Promotional Products Association), you can be assured that we will work hard to fix any problem that you might have with your merchandise order.

We have a liberal returns philosophy that is unheard of in the industry and an internal auditing procedure to enable us to investigate returns as quickly as we can for you.

Product Guarantee - If you have received a faulty product, please let us know and we'll work hard towards fixing it. The returns period varies depending on your loyalty status. Please click here to find out more. You'll be hard pressed finding such liberal returns policy elsewhere as the industry standard for customized products dictates a No Return-No Refund policy.

Service Response Guarantee - We guarantee to respond to your voicemail/email submission within 2 hours of submission (standard) or 30 minutes for Black VIP Room members or you will receive $25 credit on your order.

Happiness Guarantee - Our experienced Sales and Customer Service reps have been trained to ensure you receive the personalised service you deserve so that you're 200% happy with us.

With all that we have to offer, yes you guessed it, we aren't the cheapest in the industry but you might be surprised at how affordable we can be to loyal clients.

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