About these Terms and Conditions
When you place an online or offline order with PromosXchange, you are entering into a contract between you as a single entity, the company or organization you represent and PromosXchange. By placing your order you agree to be bound by our Trading Terms.
1. Order Placement and Cancellation
Information contained on the PromosXchange website constitutes an invitation to treat. No information on our website should be deemed as an offer by us to supply any products, however, we will make every effort to supply the product/s to you.
If an order has been placed and paid for in full or in part, cancellation fees will apply depending on the status of the job.
2. Rush Order Service
Rush order service may be available at extra cost. Rush order surcharges will depend on the quantity, type of product and job and other variances that may apply. The rush order surcharge is to justify moving your order ahead of orders already in progress. Additional charges apply to Express deliveries.
3. Samples
Samples are provided free of charge (except for high ticket items) as long as they are returned to us in it's original condition (including packaging) within 14 days. To order a sample, please speak to a sales consultant. Please note that if you require your sample to be delivered via Express delivery and if we are able to accommodate your request, additional Express delivery charges will apply. Pre-production samples of printed branded merchandise are also available on selected products and should be requested at the time your order is placed. Cost will then be quoted.
4. Customisation
Artwork
If artwork is not supplied in the correct format, artwork charges are billed at $70 (incl GST) per hour. However, we will supply you a quote before proceeding.
Proofing
With all types of design, PromosXchange, will not be held responsible for any errors found on the creative after printing. It is your responsibility to ensure that the creative is error free during the final stages of production. You will be asked to approve content and design at agreed stages. Approval of your design job will only be accepted when you approve the design in writing via email or fax.
PMS Colour Matching
Whilst all effort is made to match PMS colours, it is not always possible to match the PMS colours exactly, as branding processes and techniques differ, and product materials differ from product to product. To enable us to match print colours as closely as possible, please inform us of your PMS colours. To view a PMS Colour Matching Chart, please click here.
5. Payment Terms and Processing
A 50% deposit is required at the time of order placement with the balance payable prior to dispatch of the goods; unless otherwise arranged. Items sourced overseas require full payment upon approval of sample and placement of order to cover the required letters of credit. Production will not begin and goods will not be shipped until the required payment is made.
We currently accept Mastercard, Visa, Bpay, Direct Deposit and Cheques. All payment methods take 1-2 business days to process except cheques which can take 7-10 days to clear.
6. Debt/Slow Payment
Non-payment of goods and services supplied by PromosXchange will be pursued vigorously. Legal fees, debt collection fees and all our costs spent on this recovery will be sought. Interest of 1.5% per month, calculated daily will apply.
7. GST and Prices
PromosXchange purchases include GST unless otherwise stated on a Product listing. We always aim to list Products with the most competitive prices. We reserve the right to change prices for Products displayed at PromosXchange at any time, without any prior notice.
8. Delivery
PromosXchange offers FREE delivery Australia wide. Delivery is usually 2-3 weeks APPROXIMATELY from receipt of a written artwork approval and payment. However, if your order is for a specific event, please let us know your deadline at the time of order confirmation. Delivery is subject to sighting of artwork and stock availability at the time of ordering. Unless otherwise agreed by us, we will deliver your product/s to the address indicated on your Invoice. Please note that you are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total. We cannot accept orders with a PO Box as items will have to be signed for.
9. Damage and Loss
All risk of damage or loss is transferred to you upon dispatch of the goods to the advised mailing address. PromosXchange undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does PromosXchange insure against loss or damage of your purchase in transit. If you would like shipping insurance at your own expense, please contact us for a quote.
10. Guarantees, Refunds and Replacements
We are so confident about our products and services that We Guarantee Product Quality and Prompt Follow-ups or Your Money Back.
If we do not respond to your inquiry within 3 business hours, you will receive a $50 refund on your total order.
Using our product quality guarantee, products may be returned if there is a fault in the product or an error made by us in the printing when first inspected by the customer within 24 hours of delivery. Our policy is to maintain 100% customer satisfaction. Therefore, we will promptly address any product failure issues.
If the item is not tested or examined by the customer within the first 24 hours after the delivery and we are not notified of a the faulty product in writing via email or fax, the return policy will not be granted to the customer. No further exceptions will be considered about the time issue. The 24 hour period starts from the item is stated as “delivered” by our courier. The customer will be responsible for return shipping and insurance costs. A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned faulty product.
PromosXchange reserves the right to test any returned Product. If the condition of the Product was misrepresented to us by the customer, PromosXchange will impose a $85 handling and administration fee.
Section 11. Warranties
PromosXchange is a reseller only. Products sold by PromosXchange are not manufactured by PromosXchange. The products may, however, be covered by each manufacturer's warranty, service and support policy. Warranties and support policies (if any) are listed under each product listing. PromosXchange assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products.
12. Incorrect Listings
Any website errors in listing of the Product name, description, or pricing of any item displayed on this website is subject to database listings and if listed incorrectly due to human error or software error, will be changed as soon as possible to be corrected. If a purchase is made of an Item and it has an incorrect Product name, description, or pricing, then we will notify you immediately upon receiving the Order of the incorrect listing. We are not obliged to sell an item listed with incorrect details in any manner and is part of the our Ordering Policy that when making a purchase any item can be withdrawn from sale due to being out of stock or incorrectly listed.
13 Limited Liability
These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the supply of Products by PromosXchange and there are no warranties, conditions or other terms that are binding on us except as expressly stated in these Terms and Conditions. Any warranty, condition or other term concerning our Products which might otherwise be implied into or incorporated in these Terms and Conditions by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded. We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of PromosXchange. Any unauthorized assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.
Section 14. Copyright
This website is PromosXchange copyright property and therefore governed by the terms under the Copyright Act 1968 and other applicable legislations. The design, concept and other elements of this website may not be replicated in whole or in part without the prior expressed written consent of PromosXchange. Trade names, trademarks, slogans and / or designs depicted in this website are proprietary marks of their respective owners and cannot be adapted, reproduced, copied, stored, distributed, transmitted, printed, displayed, sublicensed, performed, published in whole or in part without the owner’s prior knowledge and expressed written consent.
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Terms and Conditions
